FAQ
🛍️ Do you offer free shipping?
Yes! We offer free shipping on all orders over $50 across Canada.
⏳ How long will it take to receive my order?
Orders are typically processed within 1–3 business days, and shipping takes 3–7 business days, depending on your location.
🌿 Where are your products sourced from?
We carefully curate our collection from trusted suppliers who share our values of quality, simplicity, and natural design.
🔄 Can I return an item?
Yes! We accept returns within 14 days of delivery, as long as the item is unused and in its original condition. For more details, please visit our Return Policy.
💳 What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, and Shopify Pay.
📦 Do you ship internationally?
Currently, we only ship within Canada, but we’re working on expanding soon!
🧼 How do I care for your products?
Each product includes care instructions. In general, we recommend gentle cleaning and avoiding harsh chemicals to preserve natural materials.
📩 Need more help?
You can always reach us at wildpengueen@gmail.com or through our Contact page.
